COVID Health Crisis Policies and Resources


INFO & RESOURCES FOR COPING WITH COVID 
Last Update 6/1/2020

We were OPEN during the COVID crisis and continue to remain open to serve our RV guests. Just a note about corona virus concerns: We take very seriously the health and safety of our guests, extended stay guests and team members. Even as things get a bit relaxed we are constantly monitoring the COVID-19 situation and the impact it has on all of us. We are following all the guidelines set out by the local and state health officials for prevention of spreading the virus as well as taking all necessary precautions in accordance with the CDC in regards to keeping our premises clean. Even though some of our facilities (event areas, clubhouse) are closed till further notice, we are determined to provide services to make our guests comfortable and exceed their expectations. Our office hours are reduced partly due to summer being a slower season but also because our online digital pre-registration has eliminated much paperwork. If at all possible please make reservations and payment online for protection of both guests and team members. If you would prefer to make a reservation over the phone you may do so by making the payment in full with a credit card. We wish you and your loved ones good health.

As our park and community navigates this challenging time we are committed to offering any information, assistance and resources we can.  We’re all in this together and are all experiencing challenges during this health crisis. 

We want to make everyone comfortable and are offering contact less delivery of any staples we are able to provide for you from our Trading Post, between the hours of 12 PM-5 PM, with the ability to pay with credit card.  Some products we offer are toilet paper, paper towels, laundry detergent, ice, snacks, ice cream, drinks, eggs, some RV supplies and postage/envelopes/mail services.  Please contact us via text message (210-623-6737) or Facebook messenger so we can arrange it for you.

UPDATE 3/30/2020: Cleaning logs are being maintained for our Laundry Facility
UPDATE 5/15/2020:  At the advisement of the health department we are requesting that our guests that have bath and restroom facilities in their RV use their own to increase safety but as of today our previously closed bath houses have been unlocked for use by those who need them
UPDATE 6/1/2020: Our Trading Post now has Plexiglas guards, touch-less thermometers for use on each employee on their shift commencement and as always, hand sanitizer.  We have also instituted a completely digital registration system so that the only business left for your arrival is for us to direct you to your site.  

Please join our Facebook page at https://www.facebook.com/HiddenValleyRV to keep up to date with new policies as the local officials make them known and for updates to new resources to keep us sane during this health event.

Our walking group is still together (but practicing social distancing) and taking advantage of all the nature Hidden Valley provides.  If you’d like to join us, we meet at the Trading Post porch on Mon-Fri mornings at 7:30 AM and walk for about an hour. 

Below you’ll find resources for seniors, curbside and delivery restaurant and grocer options and links for local delivery apps and the local Corona Virus info website. Call for directions and details if you don’t have a GPS or access to the needed phone/computer apps. 

Below are links to resources and local eats or businesses that are still serving our city:

SENIOR ASSISTANCE

San Antonio Food Bank Commodities – 210 431-8326
Meals on Wheels - 210- 735 -5115
Alamo Service Connection – Senior Services – 210 477-3275

OPEN GROCERS AND STORES WITH SHOPPING ALTERNATIVES

HEB + Favor -Favor employee will shop at any H-E-B for senior citizens (60+) and, within hours, will deliver it to the customer. Possible delivery fees and the order will include a $10 tip for the Favor employee. Orders can be placed from 9 a.m. to 1 p.m., seven days a week.  (https://favordelivery.com/seniors)
Dollar General -  is OPEN.  The 2 closest stores to us are in Somerset and on Old Pearsall Road.
Target -  is reserving the first hour of shopping each Tuesday & Wednesday to support vulnerable guests, including the elderly and those with underlying health concerns.   Closest location: SW Military Dr.
Walmart is OPEN.  We have 2 nearby Walmart’s on 7239 SW Loop 410 (Ray Ellison exit) and 35 North at Palo Alto Rd exit.
Sam’s Club is offering early shopping hours every Tuesday and Thursday from 7 to 9 a.m. for seniors and those with disabilities or compromised immune systems.  Closest location, SW Military.

DELIVERY APPS

Door Dash – Download the app for iOS or Android
Favor - Download the app for iOS or Android
GrubHub - Download the app for iOS or Android by going to the website and clicking ‘Get Perks in the App’ at the top right of the page.  Enter your phone number to be texted a download link.
Postmates - Download the app for iOS or Android
UberEats - Download the app for iOS or Android

RESTAURANTS
These and most restaurants are now open (with limited capacity) but they have maintained both delivery and curbside services.  You may check the links below to call the individual eateries.

Willie’s Grill and Icehouse – Curbside or delivery through Door Dash
Chili’s Bar and Grill Curbside or Delivery through Door Dash
Bill Miller BBQ and Laguna Madre Seafood available via drive-thru or Favor app delivery. Order online.
Mexico Taqueria on Old Pearsall Rd or Taqueria Mexico on Somerset Rd- Drive-thru or Door Dash delivery  
Bush’s Fried Chicken Drive thru or Door Dash Delivery
Buffalo Wild Wings Call ahead or order online for curbside pickup, or use Door Dash for delivery
Little Caesar’s Pizza – call ahead/order online for contactless pickup or delivery
Constantino's Pizza – Pick Local! Only 7 miles away.  Call to order or stop by the restaurant. They suggest calling first to verify their current capacity and available dining space at 830.701.3366 
Red Lobster Free Touchless delivery on the app or online.
Olive Garden Order online for curbside pickup

          Visit the link below for takeout from locally owned restaurants in the downtown area.

Local San Antonio Reference for Corona Virus Information

Links for travel info & restrictions to and through other states (what’s open and what’s not)

If you’ve come across any services that have been helpful for you, please let us know so we can add them to our list and inform other guests.

https://bit.ly/CopeWithCOVID  PDF of this document


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